There are several possible reasons to why a debit/credit card deposit is not accepted. Here are some initial points you should check:
- Make sure you have enough funds on your bank account or card
- Make sure that your card is enabled for international and online purchases in USD
- Contact your bank or card provider and ask if they have stopped the deposit
- Wait 10 minutes and try once more to make your deposit. Your first attempt might have been stopped due to a communication error
- Remove your card and re-register it
We hope that this checklist will be useful for you. If not, please contact Entropia Universe Support for further assistance with your deposit.