If your withdrawal still has not received the state "Committed" in your transaction history in My Account, you can send us a Support Case with a request to cancel your withdrawal order. If we receive the request in time we will cancel the order and return the full PED amount to your PED Card. No fees will be charged.

No. You have to make the withdrawal to your own bank account. The name on your Entropia Universe account must match with the name registered on the bank account you wish to withdraw your money too. If the name is different on the bank account, the transfer will fail and the payment will be returned to MindArk.

MindArk’s bank transfer system does not allow withdrawals to be sent to intermediary banks.

An intermediary bank is for example a credit union operating via a larger bank situated in another city/country (with another Swift Code).

The withdrawal fee is 1% of the amount you wish to withdraw. The minimum fee is 100 PED (10 USD). Your own bank might charge additional fees.

If a transfer of a payment fails and the money is returned to MindArk, a bank charge equivalent to 700 PED (70 USD) or more will be drawn from your withdrawal amount.

Reasons for a failed transfer can be:

• the name on the bank account does not match with the name on your Entropia Universe account
• you have entered incorrect bank account information
• your bank account cannot receive international payments
• your bank account cannot receive payments in the currency you have selected

To avoid the transfer to fail, contact your bank and ask which information you need to give for an international transfer to your bank account.

When you register your withdrawal, you can select which currency you would like us to send the payment in. You can choose between these currencies:

• USD - United States Dollar
• EUR - Euro
• SEK - Swedish Krona
• GBP - Pound Sterling
• AUD - Australian Dollar
• CAD - Canadian Dollar
• DKK - Danish Krone
• NOK - Norwegian Krone

Please note: You have to make sure your bank account can accept the currency you choose! If not, the transfer will fail and the money will be returned to MindArk.

Yes, the minimum amount you can withdraw from your Entropia Universe account is 1000 PED (100 USD).

Any remaining PED value, meaning the Trade Terminal value of the Virtual Objects from the termination process, was transferred onto your PED Card. If the PED Card value exceeds the minimum withdrawal limit of 1000 PED, you will have the right to withdraw these funds at any time by providing accurate bank information to Entropia Universe Support. Please send us a message and we will assist you with this.

When you submit a withdrawal request, the PED amount you wish to withdraw is immediately transferred from your PED Card and temporarily set to “Reserved” status until your request has been reviewed and processed. You will therefore notice an immediate reduction in your PED card balance.

All withdrawal requests are handled manually in order of their submission date. If all your bank account details are correct and your request is approved, the payment is sent within approximately 50 business days from the registration date. The processing time may vary during the year depending on the actual demand at that time.

The time frame between submission of a withdrawal request and payment is primarily due to the risk of chargebacks. The large majority of deposits are made via credit cards, while withdrawals are made directly to the account holder's bank account. Chargebacks can be submitted up to six months after deposit, but most frauds are discovered within two month. After 50 business days, the risk of chargebacks is minimal while giving MindArk time to perform internal security checks.

You can follow the progress of your withdrawal request in your Transaction History in My Account in the Account Pages. When your withdrawal has entered "Committed" state, it means that your request has been approved and the funds have been transferred to the bank account you have registered and should arrive within 3-5 business days.

BIC (swift) is a Bank Identifier Code. It is the unique identification code of a particular bank.

A Routing Number is also a code that identifies a specific bank.

Contact your bank to get the information you need to give us for a successful international transfer to your bank account.

IBAN stands for International Bank Account Number. It is an international standard for bank account numbers. The IBAN is a necessity for successful payments in the European Union/European Economic Area and for payments to Switzerland, Saudi Arabia and Turkey.

An IBAN might be needed for payments to other countries as well. Please contact your bank to find out if you need to give us an IBAN.

All withdrawal requests are handled manually in order of their submission date. If all your bank account details are correct and your request is approved, the payment is sent within approximately 50 business days from the registration date. A business day is considered every official working day of the week. Another common term is working day or bank day. Typically, these are the days between and including Monday to Friday and do not include public holidays and weekends. The processing time may vary during the year depending on the actual demand at that time.

The time frame between submission of a withdrawal request and payment is primarily due to the risk of chargebacks. The large majority of deposits are made via credit cards, while withdrawals are made directly to the account holder's bank account. Chargebacks can be submitted up to six months after deposit, but most frauds are discovered within two month. After 50 business days, the risk of chargebacks is minimal while giving MindArk time to perform internal security checks.

You can follow the progress of your withdrawal request in your Transaction History in My Account in the Account Pages. When your withdrawal has entered "Committed" state, it means that your request has been approved and the funds have been transferred to the bank account you have registered and should arrive within 3-5 business days.

The exchange rate is set the day you register your withdrawal. The exchange rate between USD and the currency you chose is taken from the  European Central Bank.

You have the possibly to file a support case and ask for rejection of the withdrawal as long as your withdrawal is still pending. You will then get the total amount back to your PED-card